Customer Support

Customer support: name a sexier topic. We’ll wait. So, it might not float everyone’s boat but it’s fair to say we’re obsessed with getting it right. We offer a human-centric, accessible, and highly personalised customer service experience that favours living, breathing humans over soulless chatbots. You get a dedicated customer service rep who'll answer questions and help you in all manner of ways. For premium customers, we also have on tap account managers to help you navigate your logistic requirements and assist you in the growth of your business. Just ask.

24/7 Support & Dedicated Management

Comprehensive Comprehensive onboarding

Streamlined and custom onboarding plans cover all aspects of your logistics requirements, executed by our team of onboarding experts.

Service setup includes integration, systems configuration, and operational warehouse setup.

Know you’re covered with dedicated workshops for your team that unpack all operations, tech, and customer service requirements.

Personal sounding boards

Draw on expert fulfillment advice from your own strategic account manager.

Acquire valuable insights that foster business growth as you scale and expand.

Strategic account managers can help with expansion and growth initiatives including new sales channels, product lines and markets, plus adding services such as new warehouse locations and more freight carriers.

Answers at your fingertips

Get total visibility and management of your logistics operation including live status updates on all stock movements and levels, product history, customer orders, and tracking numbers.

Action self-service tasks relating to sales orders, stock receipts, delivery information, returns management and item management.

Automatically integrate sales orders into our warehouse management system and schedule them for picking and packing.

It's all in our customer support capabilities that pack a punch

Success begins with smart systems, passionate people, and a commitment to making your job easier. By controlling the entire fulfillment process and keeping automation, integration, and optimisation at our core, we ensure every order moves seamlessly from warehouse to doorstep.

Dedicated customer service representative for each account

Australian-based customer service team

Co-located in our fulfillment centres for rapid resolution

Dedicated phone lines for each customer account

Multiple contact options

Robust ticketing system tracks response times

Individual ticket numbers for each inquiry for fast resolution

Real-time integration with our Express platform

Get In Touch With Us!

Scale Your Business With Australia’s Growing Fulfilment Warehouse

Warehouse

    Logistic

    Now, let’s get to know your needs.

    Frequently Asked Questions

    Any other questions? We got you.

    Our team will answer all your questions. We ensure a quick response.

    Call us: 0481308865 OR

    Mail us: info@haulproaus.com.au

    We cater to a variety of industries, including retail, infrastructure, manufacturing, and distribution, with customized logistics solutions to meet specific needs.

    We cater to a variety of industries, including retail, infrastructure, manufacturing, and distribution, with customized logistics solutions to meet specific needs.

    We cater to a variety of industries, including retail, infrastructure, manufacturing, and distribution, with customized logistics solutions to meet specific needs.

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